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Program Specialist - Jonesboro

A key member of the Membership, Volunteer, Program Department, the position of Program Specialist is responsible for facilitation of Girl and Volunteer program events/activities, developing collaborative community partnerships and providing administrative assistance for Council initiatives such as but not limited to, the annual product sales programs within an assigned geographic area

MAJOR ACCOUNTABILITIES:

  • Researches/develops high-quality innovative program opportunities for girls k-12, which incorporate the Girl Scout Leadership Experience curriculum      
  • Coordinates execution of program events/activities within assigned geographic area, per number set annually and works collaboratively with other staff in execution of department and/or council initiatives (awards recognitions, council-wide events, Service Team Conference, etc) 
  • Recruits/trains/supervises local volunteers to assist in program facilitation within assigned area 
  • Identifies and works collaboratively with other community based organizations to create and deliver educational and leadership development programs for Girl Scouts of all age levels 
  • Provides support for Service Unit event coordination through training opportunities, meetings and assistance as necessary     
  • Assists with product sales programs in assigned area, including but not limited to facilitating product trainings, data entry, product cupboards management, generating reports, etc 
  • Efficiently submits work and event reports to Program Manager and/or Product Sales Director accordingly per schedule provided and/or as requested by supervisors 
  • Participates in reporting, budgeting, goal setting, strategic planning and outcomes evaluation 
  • Provides support to council fund development programs 
  • Participates as assigned by/or with approval of supervisor on council-planning committees/groups 
  • Provides support to council fund development programs  
  • Performs other duties as necessary and when assigned by supervisor

SUPERVISORY ACCOUNTABILITY:

Staff: None 

Committees: None 

Manages: Program Volunteers in assigned geographic areas, known as Service Areas/Service Units

CULTURAL EXPECTATIONS:

  • Empathy – Shows concern for the needs of others.  Takes time with people.  Open & warm.  Good listener.   
  • Possibility Thinking – Openly shows enthusiasm.  Takes on challenging tasks.  Explores alternatives before acting.  Works for the sense of accomplishment.  
  • Innovation – Knows the business.  Thinks in unique and independent ways.  Resists conformity. Communicates ideas effectively.  Learns from smart risk taking and failure.  Pursues a standard of excellence. 
  • Courageous Leadership- Maintains personal integrity.  Resolves conflicts constructively.  Helps others to grow and develop.  Involves others in decisions affecting them.

KNOWLEDGE QUALIFICATIONS:

Required:

  • Bachelors degree in related field or experience commensurate with degree         
  • 2-3 years experience in program development, working with adults and youth

SKILLS QUALIFICATIONS:

  • Knowledge of Girl Scout Program Emphasis and Delivery Systems 
  • Demonstrated ability to successfully manage multiple priorities, work independently, effectively market council initiatives and meet deadlines. 
  • Willingness to facilitate and/or assist in facilitation of outdoor programming 
  • Excellent leadership qualities which include the ability to collaborate, organize and work effectively while using creativity in problem solving 
  • Excellent written and oral communication skills          
  • Excellent computer skills

ABILITY QUALIFICATIONS:

  • Ability to perform duties including but not limited to; public speaking for large audiences, hands on program delivery working with Girl and Adult members, and be able to work in the outdoor elements          
  • Ability/confidence to cultivate collaborative relationships with key community leaders 
  • Demonstrated ability in youth program design and management 
  • Ability to follow direction and exercise good judgment         
  • Ability to lift at least 25 pounds 
  • Valid Driver’s License and safe driving record 

GENERAL QUALIFICATIONS:

  • Membership in GSUSA ·         
  • Subscribes to the principles of the Girl Scout Movement         
  • Strong human relations skills and have ability to work well with people of diverse backgrounds          
  • Unequivocal commitment to pluralism          
  • Willingness to work a flexible schedule, including substantial amounts of nights and weekends          
  • Ability to exercise good judgment        
  • Excellent leadership qualities which include the ability to collaborate, organize and work effectively while using creativity in problem solving        
  • Excellent written and oral communications skills         
  • Valid driver’s license and safe driving record         
  • Flexibility and a good sense of humor

Membership Recruiter (External) - Jonesboro and Fayetteville

A key member of the Membership, Volunteer, Program Department, the Membership Recruiter (External) is responsible for developing and implementing recruitment strategies designed to raise awareness and generate interest in Girl Scouts, resulting in increased girl/adult membership in assigned geographic area; recruits volunteers; assists in developing and implementing plans for membership extension in all markets; represents and extends Girl Scouting in the community through presentations, collaborative efforts, and networking; and ensures the Girl Scout Program is visible and accessible within assigned geographic area.

MAJOR ACCOUNTABILITES:

  • Establishes and maintains relationships with community organizations, educational institutions, corporations, faith-based organizations, and other community constituents. 
  • Contacts regular and potential community partners to generate awareness of Girl Scouts and generate leads.  
  • Plans and implements effective, lead generating, recruiting activities year-round. 
  • Recruits volunteers to work with girls in a variety of settings using traditional and non-traditional means. 
  • Develops and administers effective special short-term programs focused on recruitment of girls 
  • Provides information and interpretation of council and GSUSA policies and program to reinforce the role of Girl Scouting 
  • Works closely with the Membership Director to develop and administer membership team operating plan and budget to achieve the council’s objectives. 
  • Ensures Girl Scouting is open to all girls and adults by delivering the Girl Scout message of pluralism and diversity to members of the council and the community. 
  • Works collaboratively with all Council departments to ensure council program and initiatives are successfully marketed to girl and adult membership. 
  • Supports Council, regional, and functional efforts. 
  • Other duties as necessary and when assigned.

SUPERVISORY ACCOUNTABILITIES:

Staff: None 

 Committees: None

CULTURAL EXPECTATIONS:

  • Empathy – Shows concern for the needs of others.  Takes time with people.  Open & warm.  Good listener.
  • Possibility Thinking – Openly shows enthusiasm.  Takes on challenging tasks.  Explores alternatives before acting.  Works for the sense of accomplishment.
  • Innovation – Knows the business.  Thinks in unique and independent ways.  Resists conformity. Communicates ideas effectively.  Learns from smart risk taking and failure.  Pursues a standard of excellence.
  • Courageous Leadership- Maintains personal integrity.  Resolves conflicts constructively.  Helps others to grow and develop.  Involves others in decisions affecting them.

KNOWLEDGE QUALIFICATIONS:

Required:

  • Bachelor’s Degree, in related field preferred 
  • Demonstrated ability to assess lead generating opportunities within a community 
  • Experience building and leveraging relationships to generate quality leads
  • Demonstrated customer service skills 
  • Strong community engagement experience Minimum 3 years experience in related position, and or volunteer role

Preferred:

  • Experience in sales and/or customer service
  • Knowledge of Girl Scout Program Emphasis and Delivery Systems    

SKILLS QUALIFICATIONS:

  • Demonstrated ability to successfully manage multiple priorities, work independently, and meet deadlines. 
  • Excellent leadership qualities which include the ability to collaborate, organize and work effectively while using creativity in problem solving Excellent written and oral communication skills         
  • Strong knowledge of marketing skills and/or willingness to become proficient        
  • Skills in networking with internal and external stakeholders to bring awareness of the Girl Scout Program        
  • Work requires normal physical effort for primarily an office environment; some physical effort in handling of materials or boxes and tools or equipment of up to 50 pounds in non strenuous work. Some periods of continual standing or walking may be required.  

ABILITY QUALIFICATIONS:

  • Ability to work a flexible schedule, including frequent nights and weekends 
  • Ability to motivate others and encourage them toward the Girl Scout Leadership Experience 
  • Ability to perform duties including but not limited to; public speaking for large audiences, hands on program delivery working with Girl and Adult members, and be able to work in the outdoor elements         
  • Ability to exercise good judgment         
  • Ability to learn and promote Membership Policies, Standards, and Resources        
  • Ability to mentor and develop Volunteers and exercise Volunteer Management as necessary

GENERAL QUALIFICATIONS:

  • Membership in GSUSA        
  • Subscribes to the principles of the Girl Scout Movement          
  • Strong human relations skills and have ability to work well with people of diverse backgrounds ·         Unequivocal commitment to pluralism         
  • Excellent leadership qualities which include the ability to collaborate, organize and work effectively while using creativity in problem solving         
  • Fully insured and reliable vehicle that you may use on the job        
  • Valid driver’s license and safe driving record         
  • Flexibility and a good sense of humor

Community Program Project Coordinator (Corporate Office, Little Rock)

A key member of the Membership, Volunteer, Program Department, the position of Community Program Project Coordinator is responsible for planning and establishing, and facilitating program opportunities for girls and adult volunteers through the Series Pathway. He or she represents and extends Girl Scouting in the community through presentations, collaborative efforts, and networking; and ensures the Girl Scout Program is visible and accessible within the assigned geographic area.  The Community Program Project Coordinator will also ensure quality curriculum across the series pathway.  The position will also work closely with External Relations providing numbers of girls serve and program information.     

MAJOR ACCOUNTABILITIES  (INCLUDED BUT NOT LIMITED TO):

  • Pursues community partnerships and collaborations in assigned geographic area
  • Studies and becomes proficient in girl and adult related trends, multicultural data and demographics, marketing and sales techniques, effective communication, and knowledge of communities and organizations in order to effectively implement a strategic membership growth plan.
  • Maintains relationships and/or partnerships with community organizations and educational institutions to deliver Girl Scouting to underserved girls through series and/or events
  • Recruits and trains adult volunteers to facilitate Community Programs events and/or series
  • Identifies and supports volunteers, throughout assigned geographic area
  • Assists with the planning of Community Programs curriculum and program portfolio components
  • Works in collaboration with other departments to achieve Council goals and objectives
  • Submits accurate reports and information in a timely manner to all departments upon request
  • Maintains the necessary records and reports of meetings, series, events and collaborations for monthly management, fund development and yearly analysis purposes
  • Participates in reporting, budgeting, goal setting, strategic planning and outcomes evaluation
  • Provides support to council fund development programs
  • Participates as assigned by/or with approval of supervisor on council-planning committees/groups
  • Provides all Community Program Specialist with tools necessary to provide program
  • Completes reporting information on all funding opportunities
  • Becomes knowledgeable about all series program being held across the council jurisdiction
  • Participates and contributes to the development function of the council
  • Performs other duties as necessary and when assigned by supervisor 

SUPERVISORY ACCOUNTABILITY:    

Staff:  None
Committees:  None
Manages Community Program Volunteers in assigned geographic areas, known as Service Areas/Service Units   

CULTURAL EXPECTATIONS:  

  • Empathy – Shows concern for the needs of others.  Takes time with people.  Open & warm.  Good listener.
  • Possibility Thinking – Openly shows enthusiasm.  Takes on challenging tasks.  Explores alternatives before acting.  Works for the sense of accomplishment.
  • Innovation – Knows the business.  Thinks in unique and independent ways.  Resists conformity. Communicates ideas effectively.  Learns from smart risk taking and failure.  Pursues a standard of excellence.
  • Courageous Leadership- Maintains personal integrity.  Resolves conflicts constructively.  Helps others to grow and develop.  Involves others in decisions affecting them.

KNOWLEDGE QUALIFICATIONS: 

  • Bachelors degree in related field or experience commensurate with degree
  • 2-3 years experience in program development, working with adults and youth       

SKILLS QUALIFICATIONS: 

  • Knowledge of Girl Scout Program Emphasis and Delivery Systems 
  • Demonstrated ability to successfully manage multiple priorities, work independently, effectively market council initiatives and meet deadlines.
  • Excellent computer skills Willingness to facilitate and/or assist in facilitation of outdoor programming 
  • Ability to follow direction and exercise good judgment 
  • Excellent leadership qualities which include the ability to collaborate, organize and work effectively while using creativity in problem solving 
  • Excellent written and oral communication skills        

ABILITY QUALIFICATIONS: 

  • Ability to perform duties including but not limited to; public speaking for large audiences, hands on program delivery working with Girl and Adult members, and be able to work in the outdoor elements 
  • Ability/confidence to cultivate collaborative relationships with key community leaders
  • Demonstrated ability in youth program design and management
  • Ability to lift at least 25 pounds       

GENERAL QUALIFICATIONS: 

  • Membership in GSUSA 
  • Subscribes to the principles of the Girl Scout Movement 
  • Strong human relations skills and have ability to work well with people of diverse backgrounds. 
  • Unequivocal commitment to pluralism 
  • Willingness to work a flexible schedule, including substantial amounts of weekends and evenings 
  • Valid Driver’s License and safe driving record 
  • Flexibility and a good sense of humor 

Community Programs Specialist (Fayetteville)

A key member of the Membership, Volunteer, Program Department, the position of Community Program Specialist is responsible for planning and establishing, and facilitating program opportunities for girls and adult volunteers through the Series Pathway. He or she represents and extends Girl Scouting in the community through presentations, collaborative efforts, and networking; and ensures the Girl Scout Program is visible and accessible within the assigned geographic area.

MAJOR ACCOUNTABILITIES (INCLUDED BUT NOT LIMITED TO):

  • Pursues community partnerships and collaborations in assigned geographic area 
  • Studies and becomes proficient in girl and adult related trends, multicultural data and demographics, marketing and sales techniques, effective communication, and knowledge of communities and organizations in order to effectively implement a strategic membership growth plan. 
  • Maintains relationships and/or partnerships with community organizations and educational institutions to deliver Girl Scouting to underserved girls through series and/or events 
  • Recruits and trains adult volunteers to facilitate Community Programs events and/or series 
  • Identifies and supports volunteers, throughout assigned geographic area 
  • Assists with the planning of Community Programs curriculum and program portfolio components 
  • Works in collaboration with other departments to achieve Council goals and objectives 
  • Submits accurate reports and information in a timely manner to all departments upon request 
  • Maintains the necessary records and reports of meetings, series, events and collaborations for monthly management, fund development and yearly analysis purposes 
  • Participates in reporting, budgeting, goal setting, strategic planning and outcomes evaluation 
  • Provides support to council fund development programs 
  • Participates as assigned by/or with approval of supervisor on council-planning committees/groups Provides support to council fund development programs. Performs other duties as necessary and when assigned by supervisor       
SUPERVISORY ACCOUNTABILITY:    

Staff: None
Committees: None
Manages Community Program Volunteers in assigned geographic areas, known as Service Areas/Service Units

CULTURAL EXPECTATIONS:  

  • Empathy – Shows concern for the needs of others.  Takes time with people.  Open & warm.  Good listener.   

  • Possibility Thinking – Openly shows enthusiasm.  Takes on challenging tasks.  Explores alternatives before acting.  Works for the sense of accomplishment.   

  • Innovation – Knows the business.  Thinks in unique and independent ways.  Resists conformity.Communicates ideas effectively.  Learns from smart risk taking and failure.  Pursues a standard of excellence.   

  • Courageous Leadership- Maintains personal integrity.  Resolves conflicts constructively.  Helps others to grow and develop.  Involves others in decisions affecting them.       

KNOWLEDGE QUALIFICATIONS: 
  • Bachelors degree in related field or experience commensurate with degree
  • 2-3 years experience in program development, working with adults and youth     
SKILLS QUALIFICATIONS:   
  • Knowledge of Girl Scout Program Emphasis and Delivery Systems 
  • Demonstrated ability to successfully manage multiple priorities, work independently, effectively market council initiatives and meet deadlines. 
  • Willingness to facilitate and/or assist in facilitation of outdoor programming 
  • Excellent leadership qualities which include the ability to collaborate, organize and work effectively while using creativity in problem solving 
  • Excellent written and oral communication skills Excellent computer skills                                                

ABILITY QUALIFICATIONS: 

  • Ability to perform duties including but not limited to; public speaking for large audiences, hands on program delivery working with Girl and Adult members, and be able to work in the outdoor elements
  • Ability/confidence to cultivate collaborative relationships with key community leaders
  • Demonstrated ability in youth program design and management
  • Ability to lift at least 25 pounds
  • Ability to follow direction and exercise good judgment        

GENERAL QUALIFICATIONS:

  • Membership in GSUSA
  • Subscribes to the principles of the Girl Scout Movement
  • Strong human relations skills and have ability to work well with people of diverse backgrounds
  • Unequivocal commitment to pluralism
  • Willingness to work a flexible schedule, including substantial amounts of nights and weekends
  • Demonstrated ability to successfully manage multiple priorities, work independently, and meet deadlines
  • Ability to exercise good judgment
  • Excellent leadership qualities which include the ability to collaborate, organize and work effectively while using creativity in problem solving
  • Excellent written and oral communications skills
  • Valid driver’s license and safe driving record
  • Flexibility and a good sense of human

Administrative and Customer Care Specialist - Little Rock (Corporate Office)

The Administrative and Customer Care Specialist is accountable for the regional office's membership and program registration. Provides positive support to staff members and volunteers regarding registration process. Online set up of GS Diamonds’ programs and events, builds and run system reports. Completes data entry for customers who apply to be members and for registration in training, event or program activities. This position also works as part of a team to provide diversified administrative and staff support services of a confidential and responsible nature for the finance and administrative team. This position is also the back-up support for the shop specialist.

MAJOR ACCOUNTABILITIES (INCLUDED BUT NOT LIMITED TO):

  • Provides high quality services to all internal and external customers by portraying a positive image of Girl Scouting. 
  • Sets positive and welcoming atmosphere by greeting walk-in and phone-in customers warmly, taking care of customer’s needs where possible and referring customers to other staff members when needed. 
  • Interacts with other staff members in a positive way, providing support wherever possible. 
  • Assists in accurate completion of girl and adult membership registration process, inputting data on system, so that statistical information can be used and extracted. 
  • Sets up Council program, events, training etc. in the data system online. 
  • Assists in processing resident camp, day camp and girl event registrations.  
  • Ensures that registration process works quickly and efficiently. 
  • Provides system reports as needed or requested by Council staff. 
  • Creates template reports for Council staff giving them the ability to run their reports as needed. 
  • Share knowledge with other shop specialist/registrars in the use of the database system and assist with troubleshooting when necessary. 
  • Prepares and reproduces correspondence, memos, reports, minutes, fliers, presentations etc. as assigned by the CFO. 
  • Coordinates activities such as arranging meetings and compiling information. 
  • Maintain a spreadsheets and Outlook calendars under the direction of the finance and administrative team. 
  • Research and present assigned topics under the direction of the finance and administrative team. 
  • Responsible for archiving and maintaining the retention system with the aid of the Business Systems Director. 
  • Coordinates travel as requested by finance and administrative team. 
  • Provide back-up support for the shop specialist during daily lunch and days off. 
  • Participates and contributes to the development function of the council. 
  • Completes other duties as assigned by supervisor.  Duties will vary according to regional office.

SUPERVISORY ACCOUNTABILITIES:

Staff:  None
Committees:  None

CULTURAL EXPECTATIONS:

  • Empathy – Shows concern for the needs of others. Takes time with people. Open & warm. Good listener.   
  • Possibility Thinking – Openly shows enthusiasm. Takes on challenging tasks. Explores alternatives before acting. Works for the sense of accomplishment.   
  • Innovation – Knows the business. Thinks in unique and independent ways. Resists conformity. Communicates ideas effectively. Learns fro smart risk taking and failure. Pursues a standard of excellence.   
  • Courageous Leadership – Maintains personal integrity. Resolves conflicts constructively. Helps other to grow and develop. Involves others in decisions affecting them

KNOWLEDGE QUALIFICATIONS:

  • High school diploma - college a plus

SKILLS QUALIFICATIONS:

  • Strong interpersonal skills with the ability to establish effective working relationships with other staff members, visitors, volunteers and the general public via telephone, email and in person.
  • Planning and organizational skills with attention to details.
  • Ability to accurately enter data within a reasonable time.
  • Must be able to work in a fast paced work environment with ability to multi-task while maintaining composure.
  • Exceptional level of experience with Microsoft Excel, Word, Outlook, and POS systems.
  • Excellent skills in written and oral communication. 
  • Work requires normal physical effort for primarily an office environment; some physical effort in handling of materials or boxes and tools or equipment of up to 50 pounds in non strenuous work.  Some periods of continual standing or walking may be required.

ABILITY QUALIFICATIONS:

  • Ability to maintain a high level of confidentiality.
  • Demonstrates ability to successfully manage multiple priorities, work independently, and meet deadlines
  • Ability to work well and motivate people of diverse backgrounds.
  • Ability to exercise good judgment and prudent business decision making benefitting the organization. ·        
  • Ability to work a flexible schedule, including some nights and weekends.
  • Computer experience and able to use various software programs, i.e. Word, Excel, PowerPoint, etc. 
  • Ability to operate other office machines such as fax, calculator, and business telephones.

GENERAL QUALIFICATIONS:

  • Membership in GSUSA. 
  • Subscribes to the principles of the Girl Scout Movement. 
  • Knowledge of Girl Scout Program Emphasis and Delivery Systems.
  • Strong human relations skills and have ability to work well with people of diverse backgrounds. 
  • Unequivocal commitment to pluralism. 
  • Willingness to work a flexible schedule, including some nights and weekends. 
  • Demonstrated ability to successfully manage multiple priorities, work independently, and meet deadlines.
  • Excellent leadership qualities which include the ability to collaborate, to organize and to work effectively while using creativity in problem solving.
  • Excellent written and oral communication skills.
  • Ability to exercise good judgment.
  • Valid driver’s license.
  • Flexibility and a good sense of humor.